Shipping & Delivery

SHIPPING & DELIVERY INFORMATION

You will receive an email with your tracking information once we have processed your order. Tracking numbers have real time tracking information and delivery confirmation, however it may take a few hours for shipping information to update when your order has been shipped. Any orders placed after 8pm CST will be processed on the next business day.

Can I change or cancel an order after I’ve placed it?

Once you place an order, we try and process it immediately. This means, it’s unlikely that we can honour requests for change or cancellations. Once you have received your order, we are more than happy to exchange or refund your products, provided that your extensions have not been opened or tampered with.

Please note that SuperiorHair Extensions is unable to provide a return shipping label or refund shipping fees. If you have submitted the wrong email address, send us an urgent email to info@superiorhairextensions.com with the correct address and order number. We promise to do our best, but if your address is unable to be changed, we would appreciate your understanding. We cannot assume liability for parcels not received due to an incorrect shipping address.

Shipping Rates

TAX & DUTIES INFORMATION

Please note that international orders are often subject to duties, fees & import taxes that is charged upon delivery. These additional charges are determined by your local customs authority, and will need to paid to your carrier or government. The recipient of the SuperiorHair package is responsible for these fees. The only document sent with your order is your order invoice. Any other paperwork, permits, or fees will be the recipient’s responsibility.

Due to regulations or restrictions, we are unable to ship to the following countries:

Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe

SHIPPING TERMS & CONDITIONS

Shipping Service

Please note that DHL & FedEx do not ship to PO Boxes

We use DHL Express & FedEx as our International Shipping provider, however please note that this service may have varying delivery times, especially if package delivery is delayed. Although it is rare, it is possible that packages may be lost or delayed. SuperiorHair is not held responsible for these delays or lost packages.

SuperiorHair’s Fast shipping offer does not include shipping to remote/rural areas. Additional fees may be required for remote/rural addresses.

Delivery Authorisation

If you authorise the package to be placed in a safe place upon delivery, SuperiorHair is not responsible for lost or stolen packages.

Incorrect address

If you have submitted the wrong email address, send us an urgent email to info@superiorhairextensions.com with the correct address and order number. We promise to do our best, but if your address is unable to be changed, we would appreciate your understanding. We cannot assume liability for parcels not received due to an incorrect shipping address.

Fraud Alerts

Any orders with fraud alerts will not be processed and shipped until all details are verified. SuperiorHair Extensions has a fraud prevention system put in place to protect all customers.

Salon Orders

Orders with Salon Professional Discounts applied must be shipped to the ORIGINAL SALON ADDRESS. Orders with alternative addresses will not be processed.

Tracking Information

Once you have placed your order, within 24 hours you will receive a confirmation email with your tracking number. Please note that it takes a few hours for tracking information to update, as information is updated real-time. If you have an issue with your delivery information or tracking number, please contact the courier directly, as we have little control once your parcel has been shipped.